It is not clear if UK government had alternative that would have allowed services to be back online promptly
This morning’s 45-minute internet outage which knocked out the Gov.UK domain – as well as a string of publishers and other websites – cannot easily be dismissed as an isolated event. It also demonstrates a lack of resilience at the heart of critical government services.
Anybody wanting to book a Covid test in the late morning on Gov.UK would have struggled. There is an alternative method by phone, but who knows the number to call: 119? Government services once delivered by form and post, then call centres, now only really exist through online connections.
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It is not clear if UK government had alternative that would have allowed services to be back online promptly
This morning’s 45-minute internet outage which knocked out the Gov.UK domain – as well as a string of publishers and other websites – cannot easily be dismissed as an isolated event. It also demonstrates a lack of resilience at the heart of critical government services.
Anybody wanting to book a Covid test in the late morning on Gov.UK would have struggled. There is an alternative method by phone, but who knows the number to call: 119? Government services once delivered by form and post, then call centres, now only really exist through online connections. Continue reading…Technology | The Guardian