After endless attempts to either repair or replace the broken screen, the company decided my warranty had now elapsed
I bought a £2,000 8K TV from Richer Sounds in August last year but just short of its first birthday the screen stopped working. I reported it to Richer Sounds immediately who said it has to be dealt with by Samsung as it had happened within the first year, despite the store offering a six-year warranty.
I went through a long stream of emails and phone calls back and forth as Samsung tried to troubleshoot the problem. It insisted I supply a video of the TV not working, which I did. After many, many back and forths it agreed to send out an engineer, but the contractor told me I had to pay a £100 callout charge as the TV was now out of warranty.
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After endless attempts to either repair or replace the broken screen, the company decided my warranty had now elapsed
I bought a £2,000 8K TV from Richer Sounds in August last year but just short of its first birthday the screen stopped working. I reported it to Richer Sounds immediately who said it has to be dealt with by Samsung as it had happened within the first year, despite the store offering a six-year warranty.
I went through a long stream of emails and phone calls back and forth as Samsung tried to troubleshoot the problem. It insisted I supply a video of the TV not working, which I did. After many, many back and forths it agreed to send out an engineer, but the contractor told me I had to pay a £100 callout charge as the TV was now out of warranty. Continue reading…Technology | The Guardian