Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong
In a Consumer Champions special, Anna Tims tackles online rental disasters, from a tree collapsing on to a cottage to being trapped in a flat The 100-year-old oak fell on the first day of the holiday. It crashed on to the terrace where James and his partner, Andrew, had been breakfasting minutes earlier, smashing the …
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