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When we’re left hanging on the telephone | Brief letters

Bad customer service | Binary answer to the ultimate question | MPs’ mobiles | Crossword gold Anna Tims’ feature on appalling customer service (17 April) omits to mention two of the most common, disingenuous and irritating recorded responses to telephone inquiries, which are “Please hold, your call is very important to us” (it clearly isn’t) …

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From Sidemen to MrBeast: how YouTube and its creator economy took over TV

Stars and their high-quality content enable streamers and others to pull in younger audiences From MrBeast creating the world’s most expensive reality TV show and Jake Paul’s record-breaking clash with Mike Tyson to the British supergroup Sidemen’s Netflix deal, YouTube’s superstar creators are taking over mainstream television. Last month Netflix launched the second series of …

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The best pressure washers: eight expert picks for cleaning garden furniture and patios

Our expert puts the best power washers through their paces on the toughest – and muckiest – outdoor chores, from grimy paving slabs to dirty decking • How to get your garden ready for summer The trouble with the great outdoors is that it gets a bit untidy. Your lawnmower might do a good job …

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Lost Records: Bloom & Rage (Tape Two) review – love, grief and self-recrimination as the girls reunite

PC, PS5, XBox; Don’t NodThe concluding half of this two-parter may be lacking in interactive challenges, but is profound, sensitively structured and emotionally resonant One thing you realise as you get older is that memories are plastic and that the stories you tell about your life change with every recollection, depending on who you are …

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Italian opposition file complaint over far-right deputy PM party’s use of ‘racist’ AI images

Matteo Salvini’s League party have disseminated the images on social media, which centre-left parties have called ‘racist, Islamophobic and xenophobic’ Opposition parties in Italy have complained to the communications watchdog about a series of AI-generated images published on social media by deputy prime minister Matteo Salvini’s far-right party, calling them “racist, Islamophobic and xenophobic”, the …

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Microsoft faces growing unrest over role in Israel’s war on Gaza: ‘Close to a tipping point’

Turmoil spreads at company over Israel’s extensive use of its AI and cloud computing services in Gaza war For the second time in the last month, Microsoft employees disrupted high-level executives speaking at an event celebrating the company’s 50th anniversary on 4 April, in protest against the company’s role in Israel’s ongoing siege on Gaza. …

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Google illegally monopolized online advertising markets, US judge rules

Federal judge deals blow to tech giant and paves way for government to break up company’s advertising products Alphabet’s Google illegally dominated two markets for online advertising technology, a judge ruled on Thursday, dealing another blow to the tech giant and paving the way for US antitrust prosecutors to seek a breakup of its advertising …

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Things can only get better with less noise in Leicester Square | Brief Letters

Busking | Smart talk | Liz Truss’s Twitter | Making America better Your report (‘This platform gave me everything’: street performers rue end of busking at Leicester SquareReport, 17 April) on the end of busking in Leicester Square, London, gave no real indication of the impact of the amplified music on those working nearby. Our …

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The philosopher’s machine: my conversation with Peter Singer’s AI chatbot

The world’s most famous living philosopher has launched a chatbot to deal with ethical dilemmas. One former philosophy student-turned-journalist tests it out “Hello. I’m Peter Singer AI,” the avatar says. I am almost expecting it to continue, like a reincarnated Clippy: “It looks like you’re trying to solve a problem. Can I help?” The problem …

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Nvidia’s CEO makes surprise visit to Beijing after US restricts chip sales to China

Jensen Huang causes stir on social media and is reported to have met founder of AI company DeepSeek Business live – latest updates The chief executive of the American chip maker Nvidia visited Beijing on Thursday, days after the US issued fresh restrictions on sales of the only AI chip it was still allowed to …

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