{"id":1277,"date":"2021-04-25T06:44:22","date_gmt":"2021-04-25T04:44:22","guid":{"rendered":"https:\/\/costops.com\/index.php\/2021\/04\/25\/theyre-stealing-our-customers-and-weve-had-enough-is-deliveroo-killing-restaurant-culture\/"},"modified":"2021-04-25T06:44:22","modified_gmt":"2021-04-25T04:44:22","slug":"theyre-stealing-our-customers-and-weve-had-enough-is-deliveroo-killing-restaurant-culture","status":"publish","type":"post","link":"http:\/\/costops.com\/index.php\/2021\/04\/25\/theyre-stealing-our-customers-and-weve-had-enough-is-deliveroo-killing-restaurant-culture\/","title":{"rendered":"\u2018They\u2019re stealing our customers and we\u2019ve had enough\u2019: is Deliveroo killing restaurant culture?"},"content":{"rendered":"

The takeaway service may have felt like a lifeline during lockdown, but its ambitious vision will dramatically change the way we eat<\/p>\n

Shukran Best Kebab \u2013 the finest Turkish restaurant in the Seven Sisters area of north London, according to some people (although it is surrounded by fierce rivals to the throne) \u2013 joined Deliveroo two years ago, and back then it seemed like a no-brainer. \u201cLife as a small, independent restaurant is hard and the profit margins are slim,\u201d says H\u00fcseyin Kurt, Shukran\u2019s owner. \u201cWe wanted more customers and money coming in and Deliveroo seemed to offer that. I didn\u2019t think there was a downside.\u201d Within a few days of signing a contract with the company, a shiny new tablet computer arrived on which orders placed via Deliveroo appeared out of the ether with a satisfying ping.<\/p>\n

The sense that something was wrong dawned gradually. Kurt, a gregarious, bearded man in his early 40s, who left his central Anatolian home town in 1995 and used his love of food to build a new life in the UK, ran the numbers: with Deliveroo\u2019s commission amounting to 35% plus VAT on every order, he was forced to increase his prices to avoid losing money on each sale. It meant anyone buying his huge adana kofte or mixed shish kebabs through the Deliveroo app was in effect paying three surcharges for the convenience, as Deliveroo was also charging them a delivery and service fee. That went down badly with previously loyal customers who were presented with a vast number of often heavily discounted competitors when using the app.<\/p>\n

Continue reading…<\/a>
\nThe takeaway service may have felt like a lifeline during lockdown, but its ambitious vision will dramatically change the way we eat
\nShukran Best Kebab \u2013 the finest Turkish restaurant in the Seven Sisters area of north London, according to some people (although it is surrounded by fierce rivals to the throne) \u2013 joined Deliveroo two years ago, and back then it seemed like a no-brainer. \u201cLife as a small, independent restaurant is hard and the profit margins are slim,\u201d says H\u00fcseyin Kurt, Shukran\u2019s owner. \u201cWe wanted more customers and money coming in and Deliveroo seemed to offer that. I didn\u2019t think there was a downside.\u201d Within a few days of signing a contract with the company, a shiny new tablet computer arrived on which orders placed via Deliveroo appeared out of the ether with a satisfying ping.
\nThe sense that something was wrong dawned gradually. Kurt, a gregarious, bearded man in his early 40s, who left his central Anatolian home town in 1995 and used his love of food to build a new life in the UK, ran the numbers: with Deliveroo\u2019s commission amounting to 35% plus VAT on every order, he was forced to increase his prices to avoid losing money on each sale. It meant anyone buying his huge adana kofte or mixed shish kebabs through the Deliveroo app was in effect paying three surcharges for the convenience, as Deliveroo was also charging them a delivery and service fee. That went down badly with previously loyal customers who were presented with a vast number of often heavily discounted competitors when using the app. Continue reading…Technology | The Guardian<\/p>\n","protected":false},"excerpt":{"rendered":"

The takeaway service may have felt like a lifeline during lockdown, but its ambitious vision will dramatically change the way we eat Shukran Best Kebab \u2013 the finest Turkish restaurant in the Seven Sisters area of north London, according to some people (although it is surrounded by fierce rivals to the throne) \u2013 joined Deliveroo …<\/p>\n

\u2018They\u2019re stealing our customers and we\u2019ve had enough\u2019: is Deliveroo killing restaurant culture?<\/span> Read More »<\/a><\/p>\n","protected":false},"author":0,"featured_media":1278,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/1277"}],"collection":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/comments?post=1277"}],"version-history":[{"count":0,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/1277\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media\/1278"}],"wp:attachment":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media?parent=1277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/categories?post=1277"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/tags?post=1277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}