{"id":15087,"date":"2024-07-10T15:37:19","date_gmt":"2024-07-10T13:37:19","guid":{"rendered":"https:\/\/costops.com\/index.php\/2024\/07\/10\/my-speakers-dont-work-properly-and-apple-wont-provide-a-refund-what-are-my-entitlements\/"},"modified":"2024-07-10T15:37:19","modified_gmt":"2024-07-10T13:37:19","slug":"my-speakers-dont-work-properly-and-apple-wont-provide-a-refund-what-are-my-entitlements","status":"publish","type":"post","link":"http:\/\/costops.com\/index.php\/2024\/07\/10\/my-speakers-dont-work-properly-and-apple-wont-provide-a-refund-what-are-my-entitlements\/","title":{"rendered":"My speakers don\u2019t work properly and Apple won\u2019t provide a refund. What are my entitlements?"},"content":{"rendered":"<p>You have a right to return the product if you think it\u2019s faulty, says policy expert <strong>Kat George<\/strong> \u2013 but it will take some time and effort to claim your refund<\/p>\n<ul>\n<li><a href=\"https:\/\/www.theguardian.com\/newsletters\/2019\/oct\/18\/saved-for-later-sign-up-for-guardian-australias-culture-and-lifestyle-email?CMP=cvau_sfl\">Get our weekend culture and lifestyle email<\/a><\/li>\n<\/ul>\n<p><strong>I <\/strong><strong>bought an Apple HomePod mini speaker in February 2023. I want it to reliably play audio via my iPhone and it does not and will not work with our standard wifi network. We\u2019ve followed help documents, forums and Apple Support\u2019s advice: nothing helped, but we learned that thousands around the world have the same issue. We\u2019ve asked Apple for a refund under Australian consumer law, but they have refused. They expect us to make a three-hour round trip to an Apple Store, where they will obviously be unable <\/strong><strong>to replicate our home network.<\/strong> <strong>Am I entitled to a refund?<\/strong><\/p>\n<p><strong>\u2013 Simone, South Australia<\/strong><\/p>\n<p><strong><a href=\"https:\/\/www.theguardian.com\/newsletters\/2019\/oct\/18\/saved-for-later-sign-up-for-guardian-australias-culture-and-lifestyle-email?CMP=copyembed\">Sign up for the fun stuff with our rundown of must-reads, pop culture and tips for the weekend, every Saturday morning<\/a><\/strong><\/p>\n<p> <a href=\"https:\/\/www.theguardian.com\/lifeandstyle\/article\/2024\/jul\/11\/my-speakers-dont-work-properly-and-apple-wont-provide-a-refund-what-are-my-entitlements\">Continue reading&#8230;<\/a><br \/>\n<img src=\"https:\/\/i.guim.co.uk\/img\/media\/9dc8f8851dfacd0b08e91dd09860498e713fdb18\/0_632_7144_4288\/master\/7144.jpg?width=140&amp;quality=85&amp;auto=format&amp;fit=max&amp;s=61063087b003e06bdde2bc9374168803\" title=\"My speakers don\u2019t work properly and Apple won\u2019t provide a refund. What are my entitlements?\" \/>You have a right to return the product if you think it\u2019s faulty, says policy expert Kat George \u2013 but it will take some time and effort to claim your refund<br \/>\nGet our weekend culture and lifestyle email<br \/>\nI bought an Apple HomePod mini speaker in February 2023. I want it to reliably play audio via my iPhone and it does not and will not work with our standard wifi network. We\u2019ve followed help documents, forums and Apple Support\u2019s advice: nothing helped, but we learned that thousands around the world have the same issue. We\u2019ve asked Apple for a refund under Australian consumer law, but they have refused. They expect us to make a three-hour round trip to an Apple Store, where they will obviously be unable to replicate our home network. Am I entitled to a refund?<br \/>\n\u2013 Simone, South Australia<br \/>\nSign up for the fun stuff with our rundown of must-reads, pop culture and tips for the weekend, every Saturday morning Continue reading&#8230;Technology | The Guardian<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You have a right to return the product if you think it\u2019s faulty, says policy expert Kat George \u2013 but it will take some time and effort to claim your refund Get our weekend culture and lifestyle email I bought an Apple HomePod mini speaker in February 2023. I want it to reliably play audio &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/costops.com\/index.php\/2024\/07\/10\/my-speakers-dont-work-properly-and-apple-wont-provide-a-refund-what-are-my-entitlements\/\"> <span class=\"screen-reader-text\">My speakers don\u2019t work properly and Apple won\u2019t provide a refund. What are my entitlements?<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":0,"featured_media":15088,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/15087"}],"collection":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/comments?post=15087"}],"version-history":[{"count":0,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/15087\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media\/15088"}],"wp:attachment":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media?parent=15087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/categories?post=15087"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/tags?post=15087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}