{"id":17471,"date":"2025-01-27T05:37:47","date_gmt":"2025-01-27T04:37:47","guid":{"rendered":"https:\/\/costops.com\/index.php\/2025\/01\/27\/serious-concerns-about-dwps-use-of-ai-to-read-correspondence-from-benefit-claimants\/"},"modified":"2025-01-27T05:37:47","modified_gmt":"2025-01-27T04:37:47","slug":"serious-concerns-about-dwps-use-of-ai-to-read-correspondence-from-benefit-claimants","status":"publish","type":"post","link":"http:\/\/costops.com\/index.php\/2025\/01\/27\/serious-concerns-about-dwps-use-of-ai-to-read-correspondence-from-benefit-claimants\/","title":{"rendered":"\u2018Serious concerns\u2019 about DWP\u2019s use of AI to read correspondence from benefit claimants"},"content":{"rendered":"<p>White mail system handles \u2018highly sensitive personal data\u2019 and people not told it is processing their information<\/p>\n<ul>\n<li><a href=\"https:\/\/www.theguardian.com\/technology\/2025\/jan\/27\/ai-prototypes-uk-welfare-system-dropped\">AI prototypes for UK welfare system dropped as officials lament \u2018false starts\u2019<\/a><\/li>\n<\/ul>\n<p>When your mailbag brims with 25,000 letters and emails every day, deciding which to answer first is daunting. When lurking within are pleas for help from some of the country\u2019s most vulnerable people, the stakes only get higher.<\/p>\n<p>That is the challenge facing the Department for Work and Pensions (DWP) as correspondence floods in from benefit applicants and claimants \u2013 of which there are more than 20 million, including pensioners, in the UK. The DWP thinks it may have found a solution in using artificial intelligence to read it all first \u2013 including handwritten missives.<\/p>\n<p> <a href=\"https:\/\/www.theguardian.com\/society\/2025\/jan\/27\/dwp-ai-whitemail-benefit-claimants-applicants\">Continue reading&#8230;<\/a><br \/>\n<img src=\"https:\/\/i.guim.co.uk\/img\/media\/90172fe6f44d88e93dab2ea89f9d8ccc655493be\/0_35_4771_2864\/master\/4771.jpg?width=140&amp;quality=85&amp;auto=format&amp;fit=max&amp;s=69c07d0dd363d4e8bfdcee1af176ef8b\" title=\"\u2018Serious concerns\u2019 about DWP\u2019s use of AI to read correspondence from benefit claimants\" \/>White mail system handles \u2018highly sensitive personal data\u2019 and people not told it is processing their information<br \/>\nAI prototypes for UK welfare system dropped as officials lament \u2018false starts\u2019<br \/>\nWhen your mailbag brims with 25,000 letters and emails every day, deciding which to answer first is daunting. When lurking within are pleas for help from some of the country\u2019s most vulnerable people, the stakes only get higher.<br \/>\nThat is the challenge facing the Department for Work and Pensions (DWP) as correspondence floods in from benefit applicants and claimants \u2013 of which there are more than 20 million, including pensioners, in the UK. The DWP thinks it may have found a solution in using artificial intelligence to read it all first \u2013 including handwritten missives. Continue reading&#8230;Technology | The Guardian<\/p>\n","protected":false},"excerpt":{"rendered":"<p>White mail system handles \u2018highly sensitive personal data\u2019 and people not told it is processing their information AI prototypes for UK welfare system dropped as officials lament \u2018false starts\u2019 When your mailbag brims with 25,000 letters and emails every day, deciding which to answer first is daunting. When lurking within are pleas for help from &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/costops.com\/index.php\/2025\/01\/27\/serious-concerns-about-dwps-use-of-ai-to-read-correspondence-from-benefit-claimants\/\"> <span class=\"screen-reader-text\">\u2018Serious concerns\u2019 about DWP\u2019s use of AI to read correspondence from benefit claimants<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":0,"featured_media":17472,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/17471"}],"collection":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/comments?post=17471"}],"version-history":[{"count":0,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/17471\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media\/17472"}],"wp:attachment":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media?parent=17471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/categories?post=17471"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/tags?post=17471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}