{"id":21537,"date":"2026-01-12T11:37:37","date_gmt":"2026-01-12T10:37:37","guid":{"rendered":"https:\/\/costops.com\/index.php\/2026\/01\/12\/amazon-insists-i-return-a-phone-it-says-may-be-lost\/"},"modified":"2026-01-12T11:37:37","modified_gmt":"2026-01-12T10:37:37","slug":"amazon-insists-i-return-a-phone-it-says-may-be-lost","status":"publish","type":"post","link":"http:\/\/costops.com\/index.php\/2026\/01\/12\/amazon-insists-i-return-a-phone-it-says-may-be-lost\/","title":{"rendered":"Amazon insists I return a phone it says \u2018may be lost\u2019"},"content":{"rendered":"<p>I have paid two monthly \u00a3108 instalments but am now phone-less and out of pocket<\/p>\n<p><strong>I ordered a \u00a3544 phone from Amazon. A tracking update later informed me that it \u201cmay be lost\u201d and I could request a refund. I pressed the refund option and was directed to customer service, which insisted I wait a week to claim.<\/strong><\/p>\n<p><strong>A week later I was told I needed to file an <\/strong><strong>incident report<\/strong><strong> from the email address associated with my account. When I complied, the report was rejected as coming from an address that \u201cdidn\u2019t meet certain security standards\u201d.<\/strong><\/p>\n<p> <a href=\"https:\/\/www.theguardian.com\/money\/2026\/jan\/12\/amazon-return-phone-may-be-lost\">Continue reading&#8230;<\/a><br \/>\n<img src=\"https:\/\/i.guim.co.uk\/img\/media\/04241113cacbca2ce95ce5e97f3b230540004fe3\/108_0_3513_2812\/master\/3513.jpg?width=140&amp;quality=85&amp;auto=format&amp;fit=max&amp;s=8583698976e99f6f839287940dc1438c\" title=\"Amazon insists I return a phone it says \u2018may be lost\u2019\" \/>I have paid two monthly \u00a3108 instalments but am now phone-less and out of pocket<br \/>\nI ordered a \u00a3544 phone from Amazon. A tracking update later informed me that it \u201cmay be lost\u201d and I could request a refund. I pressed the refund option and was directed to customer service, which insisted I wait a week to claim.<br \/>\nA week later I was told I needed to file an incident report from the email address associated with my account. When I complied, the report was rejected as coming from an address that \u201cdidn\u2019t meet certain security standards\u201d. Continue reading&#8230;Technology | The Guardian<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have paid two monthly \u00a3108 instalments but am now phone-less and out of pocket I ordered a \u00a3544 phone from Amazon. A tracking update later informed me that it \u201cmay be lost\u201d and I could request a refund. I pressed the refund option and was directed to customer service, which insisted I wait a &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/costops.com\/index.php\/2026\/01\/12\/amazon-insists-i-return-a-phone-it-says-may-be-lost\/\"> <span class=\"screen-reader-text\">Amazon insists I return a phone it says \u2018may be lost\u2019<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":0,"featured_media":21538,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/21537"}],"collection":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/comments?post=21537"}],"version-history":[{"count":0,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/21537\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media\/21538"}],"wp:attachment":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media?parent=21537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/categories?post=21537"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/tags?post=21537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}