{"id":24078,"date":"2026-07-24T09:37:17","date_gmt":"2026-07-24T07:37:17","guid":{"rendered":"https:\/\/costops.com\/index.php\/2026\/07\/24\/customers-prefer-ai-chatbots-says-british-gas-owner-as-1300-call-centre-jobs-axed\/"},"modified":"2026-07-24T09:37:17","modified_gmt":"2026-07-24T07:37:17","slug":"customers-prefer-ai-chatbots-says-british-gas-owner-as-1300-call-centre-jobs-axed","status":"publish","type":"post","link":"http:\/\/costops.com\/index.php\/2026\/07\/24\/customers-prefer-ai-chatbots-says-british-gas-owner-as-1300-call-centre-jobs-axed\/","title":{"rendered":"\u2018Customers prefer AI chatbots,\u2019 says British Gas owner as 1,300 call centre jobs axed"},"content":{"rendered":"

CEO Chris O\u2019Shea defends Centrica\u2019s plans as it reports rise in retail profits following focus on bigger margins<\/p>\n

The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company\u2019s staff as it prepares to cut 1,300 jobs from its call centres.<\/p>\n

Centrica, the supplier\u2019s FTSE 100 owner, plans to cut 800 jobs as the company carries out a \u201ctargeted deployment of AI tools\u201d, on top of the 500 cuts it confirmed last month.<\/p>\n

Continue reading…<\/a>
\nCEO Chris O\u2019Shea defends Centrica\u2019s plans as it reports rise in retail profits following focus on bigger margins
\nThe owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company\u2019s staff as it prepares to cut 1,300 jobs from its call centres.
\nCentrica, the supplier\u2019s FTSE 100 owner, plans to cut 800 jobs as the company carries out a \u201ctargeted deployment of AI tools\u201d, on top of the 500 cuts it confirmed last month. Continue reading…Technology | The Guardian<\/p>\n","protected":false},"excerpt":{"rendered":"

CEO Chris O\u2019Shea defends Centrica\u2019s plans as it reports rise in retail profits following focus on bigger margins The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company\u2019s staff as it prepares to cut 1,300 jobs from its call centres. Centrica, the supplier\u2019s …<\/p>\n

\u2018Customers prefer AI chatbots,\u2019 says British Gas owner as 1,300 call centre jobs axed<\/span> Read More »<\/a><\/p>\n","protected":false},"author":0,"featured_media":24079,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/24078"}],"collection":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/comments?post=24078"}],"version-history":[{"count":0,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/24078\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media\/24079"}],"wp:attachment":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media?parent=24078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/categories?post=24078"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/tags?post=24078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}