{"id":25342,"date":"2026-10-08T09:37:28","date_gmt":"2026-10-08T07:37:28","guid":{"rendered":"http:\/\/costops.com\/index.php\/2026\/10\/08\/co-op-legal-services-using-ai-to-rate-workers-phone-calls-to-customers\/"},"modified":"2026-10-08T09:37:28","modified_gmt":"2026-10-08T07:37:28","slug":"co-op-legal-services-using-ai-to-rate-workers-phone-calls-to-customers","status":"publish","type":"post","link":"http:\/\/costops.com\/index.php\/2026\/10\/08\/co-op-legal-services-using-ai-to-rate-workers-phone-calls-to-customers\/","title":{"rendered":"Co-op Legal Services using AI to rate workers\u2019 phone calls to customers"},"content":{"rendered":"<p>Whistleblower says recording and analysis of all probate calls is \u2018oppressive and dystopian\u2019<\/p>\n<p>The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.<\/p>\n<p>In a system described as \u201coppressive and dystopian\u201d by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates.<\/p>\n<p> <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/08\/co-op-legal-services-ai-customer-phone-call-surveillance\">Continue reading&#8230;<\/a><br \/>\n<img src=\"https:\/\/i.guim.co.uk\/img\/media\/cba2f3e7954b2e911b5681d400e7261969a27c58\/349_0_4284_3427\/master\/4284.jpg?width=140&amp;quality=85&amp;auto=format&amp;fit=max&amp;s=87e5805b1b881e26dcc4fb881b4ecc20\" title=\"Co-op Legal Services using AI to rate workers\u2019 phone calls to customers\" \/>Whistleblower says recording and analysis of all probate calls is \u2018oppressive and dystopian\u2019<br \/>\nThe Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.<br \/>\nIn a system described as \u201coppressive and dystopian\u201d by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates. Continue reading&#8230;Technology | The Guardian<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whistleblower says recording and analysis of all probate calls is \u2018oppressive and dystopian\u2019 The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a system described as \u201coppressive and dystopian\u201d by a whistleblower, Co-op Legal &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/costops.com\/index.php\/2026\/10\/08\/co-op-legal-services-using-ai-to-rate-workers-phone-calls-to-customers\/\"> <span class=\"screen-reader-text\">Co-op Legal Services using AI to rate workers\u2019 phone calls to customers<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":0,"featured_media":25343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/25342"}],"collection":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/comments?post=25342"}],"version-history":[{"count":0,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/posts\/25342\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media\/25343"}],"wp:attachment":[{"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/media?parent=25342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/categories?post=25342"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/costops.com\/index.php\/wp-json\/wp\/v2\/tags?post=25342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}